Gukereza abagenzi, konona imizigo y’abagenzi, guhungabanya umugenzi igihe aje abagana nibyo abagenzi binubira bavuga ko byakosorwa.

Umugenzi wavaga Rusumo yerekeza i Kigali ubwo yavuganaga n’itangazamakuru rimusanze muri gare ya Ngoma yatangaje ko service ya agence zitwara abantu muri aka karere zikwiye guhinduka kuko zibangamiye cyane abagenzi.

Yagize ati “Mu nzira zigenda zitoragura abagenzi yewe niba ari express sinzi rwose. Niba byarabananiye ni bareke gusebya izina bavemo bitwe twegerane kuko iyo bashutse umugenzi ngo ni express bagakora ibintu nk’ibi biba ari akarengane rwose.”

Ikindi ngo ni uburyo iyo ufite umuzigo bawupakira nabi bimwe bakabica bitewe nuko baba bagira vuba ngo bajye gutanguranwa abagenzi. Ikibazo nacyo kiza muri uko gutanguranwa abagenzi ngo usanga umugenzi bamurwanira maze bakamubuza umutekano ku buryo bubangamye.

Ikibazo cyo kugira abagenzi bake nacyo ngo ni intandaro yo kwica gahunda kuko bazijyanamo ubusa bahomba.

Uhagarariye Sotra Tours muri gare ya Ngoma, Hategekimana David, ahakana ko imodoka za express zikereza abagenzi ndetse ko n’umushoferi ugaragaweho ko atinza abagenzi muri gare abihanirwa.

David yemera ko hari abakiriya baba bahamagaye bari mu mayira maze mu rwego rwo kubafasha bagera aho bari bakabatwara bityo we ngo akaba abona atari bibi ahubwo ari ugufasha abakiriya babo.

Umuyobozi w’akarere ka Ngoma, Nambaje Aphrodise, we asanga gutinza umugenzi wakwishyuye mbere ukamukereza ku isaha yanditse kuri tike wamuhaye ari ukumuhohotera.

Ubwo yabazwaga ku kigiye gukorwa ngo ako karengane gacike, umuyobozi w’akarere ka Ngoma yagize ati “Nibiyubahe babe inyangamugayo kuko aho abagenzi bazagaragaza ko bakerezwa na express zitubahiriza igihe tuzabakosora nibanga tubahane.”

Agence zitwara abantu za Express zikorera mu karere ka Ngoma ni Sotra Tours, Stella Express, International Express na Matunda Express.

Jean Claude Gakwaya